Why BT are still fail, #1 in a series

Our net problems continue apace, at the rate of one a day; ranging from high ping through to the cutting out from incoming calls and just plain outages where the router isn't giving us any helpful orange lights of death. Having provided all the technical info an IT-infused chick can, BT on Twitter suggested yet another speedtest, then decided out of the blue it was the Hub that was faulty, and had the gall to say my current one was out of warranty and a new one would be £50.

( More boggle-ness, minimal tech knowledge needed to get the fail :P )

So, yeah, that was my evening in a nutshell. 'Moff to look at decent routers methinks...